Program Registration Dates & Instructions

Login to your customer portal. On the home page look for the My Household section to see who is listed on your account. For tips on managing your household see our How to Edit Your Household Contacts video.

If you have an active YMCA Calgary membership, you are a member. Check your customer portal to see which household contacts have active memberships. All active memberships will display on the portal home page in the Current Memberships section. Note: To be eligible for member registration, the prospective registrant must be a member. Check the “Member Information” column to the right to see which household contact is assigned to each membership.  

What if I don’t have an active membership but I’d like to join?  

You can purchase a membership online in your customer portal. See our How to Set Up Your Membership(s) video for more information. If you need assistance setting up a membership, you can also visit one of our locations and our customer service team will be happy to help! 

Programs will become visible one week prior to registration so that you can explore our program offerings. We strongly recommend planning your registrations in advance and making note of the barcodes for any programs you’re planning to register for. This will make searching for the programs easier on registration day! 

Use the program search page and filters to find the program offerings you are interested in. Each program offering has a unique barcode listed beside the offering name. You can copy the unique barcode and paste it in the portal search bar to quickly locate that program offering on registration day.  

Use the program search page to view our program offerings. Click the “More Information” button beside each offering to see further details, including the Member and Non-Member price.  

Note: Some offerings are run over a stat holidays and have a reduced number of classes due to stat closures. In those cases, the pro-rated pricing will be indicated.  

If you register for the wrong program, you can cancel your registration online if you are within the full refund window. See our How to Cancel a Program Registration video for a walkthrough of cancelling through the customer portal. If it is past the full refund period, please contact us or visit a branch for assistance withdrawing from the program. See our cancellation policies for details on when the full refund period ends.  

Most of our program offerings have waitlists. If the program fills up, you can sign-up to the waitlist. If a space opens up you will receive an email with a link to register and a deadline to accept the space. See our How to Waitlist for Programs video for a full walkthrough. 

You will need to ensure your financial assistance is approved and set up prior to registration day. Speak with our Customer Service team in advance to ensure your account is set up. This will ensure that eligible financial assistance is automatically applied on registration day.

Contact our Engagement Centre and they will be happy to help!